Refund Policy

1. Introduction

IPTV Ireland ("we," "us," or "our") is committed to providing excellent service and customer satisfaction. Our refund policy is designed to protect both you and us, ensuring fair treatment for all parties. This policy outlines the circumstances under which refunds will be provided and the process for requesting a refund.

Please read this policy carefully before making a purchase. By purchasing our IPTV subscription, you agree to the terms outlined in this Refund Policy.

2. Eligibility for a Refund

We are happy to offer a full refund if you have paid for your IPTV subscription and one of the following conditions is met:

2.1 No Support Response

You have a technical issue and our support team (via email or WhatsApp) fails to respond to your request for help within 72 hours. To qualify for a refund under this condition, you must:

• Have contacted our support team via email at support@irelandiptv.net or WhatsApp
• Provide evidence of your support request (screenshots, email timestamps, etc.)
• Have waited at least 72 hours from your initial contact without receiving a response

2.2 Problem Not Solved

You have a major technical problem with our service (not caused by your internet or device) and our team is unable to find a solution for you within 7 days of your initial report. To qualify for a refund under this condition, you must:

• Have reported the technical issue to our support team
• Have cooperated with our support team's troubleshooting efforts
• Have provided all requested information and access for troubleshooting
• Have waited at least 7 days from your initial report
• The problem must be confirmed as a service-side issue, not a client-side issue

3. No Refund Will Be Accepted

We cannot offer refunds if your issue is not related to the stability of our service. Refunds will not be provided in the following cases:

3.1 Change of Mind

You simply decide you no longer want the subscription after payment. Our Payment on Delivery model allows you to test the service before payment, so change of mind refunds are not applicable after payment has been made.

3.2 Client-Side Issues

Your device is too old, your TV is not compatible, or your internet connection is not fast or stable enough. We require a minimum of 20 Mbps stable internet for smooth streaming. Refunds will not be provided for:

• Incompatible or outdated devices
• Insufficient internet speed (below 20 Mbps)
• Unstable internet connection
• Device configuration issues
• User error or lack of technical knowledge

3.3 Provider Issues

A specific channel or VOD item is temporarily blocked or removed by the upstream provider. We do not control the content and cannot guarantee 100% channel availability. Refunds will not be provided for:

• Temporary channel outages
• Removed or blocked content by content providers
• Regional content restrictions
• Content quality variations
• Missing specific channels or programs

3.4 Problem Solved

The issue is on your side, and our team has provided proof (for example a video) showing that the service is working correctly on our end. If our support team can demonstrate that:

• The service is functioning properly on our servers
• The issue is resolved or was client-side
• We have provided working solutions or workarounds

Then a refund will not be provided.

4. App Activation Fees

The optional £10 activation fee for paid media players (like IBO Player) on 3-month and 6-month plans is strictly non-refundable. This fee is paid directly to the app developers for their service and is separate from your IPTV subscription fee.

Please note:

• Activation fees are one-time charges for app activation
• These fees are processed by third-party app developers
• We cannot refund fees paid to third parties
• Activation fees are clearly stated before purchase

5. Refund Process

5.1 How to Request a Refund

To request a refund, please contact our support team via email or WhatsApp with the following information:

• Your order number or account details: Help us identify your subscription
• Description of the technical issue: Detailed explanation of the problem you're experiencing
• Evidence of your support requests: Screenshots, email timestamps, or chat logs showing your communication with our support team
• Relevant screenshots or error messages: Visual evidence of the issue
• Date of initial report: When you first contacted us about the issue

5.2 Review Process

Once we receive your refund request, we will:

• Review your request within 5 business days
• Verify the information provided
• Check our support records and communication history
• Assess whether your case meets our refund eligibility criteria
• Respond to you with our decision

5.3 Refund Processing

If your refund request is approved:

• We will process the refund using the same payment method used for the original purchase
• Refunds may take 5-10 business days to appear in your account
• You will receive a confirmation email once the refund is processed
• Your subscription will be terminated upon refund approval

If your refund request is denied, we will provide a detailed explanation of why it does not meet our refund criteria.

6. Payment on Delivery Model

Our unique Payment on Delivery model is designed to protect you:

• You receive your subscription credentials and setup instructions after placing an order
• You can test and verify the service before making payment
• Payment is due only after you confirm the service is working to your satisfaction
• This ensures you are 100% satisfied before committing financially

Because of this model, refunds are generally not needed as you only pay after verification. However, if issues arise after payment, this refund policy applies.

7. Partial Refunds

In some cases, we may offer partial refunds based on:

• The remaining subscription time
• The severity of the issue
• Your cooperation with our support team
• Whether the issue was partially resolved

Partial refunds are determined on a case-by-case basis and are at our sole discretion.

8. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider without first contacting our support team, we reserve the right to:

• Immediately terminate your subscription
• Block your account and IP address
• Refuse future service
• Pursue legal action if the chargeback is fraudulent

We strongly encourage you to contact us first to resolve any issues before initiating a chargeback. We are committed to working with you to find a solution.

9. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. We will notify users of any material changes by updating the "Last Updated" date at the top of this page. Your continued use of our Service after such modifications constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us:

11. Acknowledgment

By purchasing our IPTV subscription, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you do not agree with any part of this policy, please do not make a purchase.