Complaints and Copyright

We want to put things right if something has gone wrong. Please email support@irelandiptv.net with the subject "Complaint" and include:

• Your name and the email address or WhatsApp number used for your order.
• The plan you bought and the date of your order.
• What went wrong and, if relevant, your device and the app you use.
• What you would like us to do to resolve it.

You can also message us on WhatsApp at +44 7446 385834, but email helps us keep a clear record of your complaint.

We will acknowledge your complaint and look into it fairly. We aim to give you a full reply as soon as possible, usually within a few working days. If we need more time or more information, we will tell you why.

If you are not satisfied with our reply, reply to our email and ask for your complaint to be reviewed again. A senior member of our team will look at it afresh and send you our final response.

If your complaint is still not resolved, you can get free, independent advice about your consumer rights from:

• Ireland: the Competition and Consumer Protection Commission (ccpc.ie).
• England and Wales: Citizens Advice (citizensadvice.org.uk).
• Scotland: Advice Direct Scotland (consumeradvice.scot).
• Northern Ireland: Consumerline (nidirect.gov.uk/consumerline).

The EU Online Dispute Resolution (ODR) platform is no longer available, and since Brexit it does not apply to disputes with UK customers.

If you own the rights in content, or are authorised to act for the rights owner, and you believe content made available through our service infringes those rights, please send us a written notice that includes:

• Identification of the work you believe is being infringed.
• Where it appears, such as the channel name, programme, URL or other details that help us find it.
• Your name, organisation, postal address, email address and telephone number.
• A statement that you believe in good faith that the use is not authorised by the rights owner, its agent or the law.
• A statement that the information in your notice is accurate and that you are the rights owner or authorised to act for them.
• Your physical or electronic signature.

Send your notice to support@irelandiptv.net with the subject "Copyright notice".

We review valid notices promptly and act on them, which may include removing or disabling access to the content concerned. We may contact you if we need more information. Notices that are incomplete may take longer to deal with.

Please make sure your notice is accurate. Knowingly sending false or misleading information may have legal consequences.

For any other question about this page, email us at support@irelandiptv.net (24/7 email support) or message us on WhatsApp at +44 7446 385834.