Help centre
IPTV FAQs
Quick answers about our IPTV subscription for Ireland and the UK: what is included, which devices work, how ordering and payment work, and how to reach support.
The service
What is IPTV?
IPTV (Internet Protocol Television) delivers live TV channels, films and series over your internet connection instead of through a satellite dish or aerial. You watch it in an app on a Smart TV, Firestick, phone, tablet or computer.
Does your IPTV subscription work in Ireland and the UK?
Yes. The service is built for viewers in Ireland and the UK. Your subscription includes UK and Irish channels plus channels from around the world, covering sport, news, kids and entertainment, along with films and series on demand.
Can I customise my channel list?
Yes. You can tailor your channel list to suit you, for example keeping only English language channels or choosing just the countries you want, so your guide stays tidy and easy to browse.
What picture quality can I expect?
Channels are available in HD, Full HD and 4K, depending on the channel and your internet speed. We recommend at least 10 Mbps for HD and 25 Mbps for 4K, and a wired connection or strong 5 GHz Wi-Fi gives the smoothest picture. Our anti-freeze servers help keep playback steady.
Is there a TV guide and catch-up?
Yes. A TV guide (EPG) shows what is on now and next, and catch-up lets you go back and watch programmes you missed on supported channels.
Devices and apps
Which devices can I use?
Most modern devices work, including Amazon Firestick and Fire TV, Android TV boxes, Samsung and LG Smart TVs, Apple TV, iPhone, iPad, Android phones, Windows PCs and Macs, and MAG boxes.
How many devices can I watch on at the same time?
Each subscription includes 1 device connection, so you can watch on one device at a time. If you want to watch on more than one screen at once, you need a separate subscription for each extra connection.
Which IPTV player apps work with the service?
We recommend IB Player Pro, and activation of this premium media player is included free with the 6 month and 12 month plans. Setup is simple: install the app, then send us the MAC address and device key it shows and we upload your playlist for you, so there are no links or passwords to type. The service also supports M3U and Xtream Codes, and our installation guide covers each popular device step by step.
Orders, payments and support
How quickly is my subscription activated?
Activation is fast. Once your payment is confirmed, install IB Player Pro using our installation guide, then send us the MAC address and device key shown in the app by WhatsApp or email. We upload your playlist as soon as possible, and you restart the app to start watching.
How do I buy and pay for my subscription?
Select a plan in the pricing section of our home page and enter your details on the checkout. We then send you the payment and order details by email and WhatsApp, between 5 minutes and 2 hours after you order. Each plan is a one-off payment for the full period. Once your payment is confirmed, send us the MAC address and device key from IB Player Pro and we set up your playlist for you. For any payment question, email us at support@irelandiptv.net.
Do you offer a free trial or refunds?
We do not offer a free trial. Any refund request is handled in line with our Refund Policy, so please read it before you buy and email us if you have any questions.
How can I contact support?
Our support team is available 24/7 by email at support@irelandiptv.net. We help with setup, account questions and any streaming issues.