1. Overview
IrelandIPTV operates a Payment-on-Delivery model: we set up your account before any payment is taken, so you can test the service on your own device before committing. This dramatically reduces the need for refunds, because you only pay once you are happy with what you see.
That said, if you have already paid for your subscription and run into one of the situations below, you are entitled to a full refund as described in this policy.
2. Eligibility for a Refund
We are happy to offer a full refund if you have paid for your IPTV subscription and one of the following conditions is met.
2.1 No Support Response
You have a technical issue and our support team (via email or WhatsApp) fails to respond to your request for help within 72 hours. To qualify for a refund under this condition, you must:
- Have contacted our support team via email at support@irelandiptv.net or WhatsApp
- Provide evidence of your support request (screenshots, email timestamps, etc.)
- Have waited at least 72 hours from your initial contact without receiving a response
2.2 Problem Not Solved
You have a major technical problem with our service (not caused by your internet or device) and our team is unable to find a solution for you within 7 days of your initial report. To qualify for a refund under this condition, you must:
- Have reported the technical issue to our support team
- Have cooperated with our support team's troubleshooting efforts
- Have provided all requested information and access for troubleshooting
- Have waited at least 7 days from your initial report
- The problem must be confirmed as a service-side issue, not a client-side issue
3. No Refund Will Be Accepted
We cannot offer refunds if your issue is not related to the stability of our service. Refunds will not be provided in the following cases.
3.1 Change of Mind
You simply decide you no longer want the subscription after payment. Our Payment-on-Delivery model allows you to test the service before payment, so change-of-mind refunds are not applicable after payment has been made.
3.2 Client-Side Issues
Your device is too old, your TV is not compatible, or your internet connection is not fast or stable enough. We require a minimum of 20 Mbps stable internet for smooth streaming. Refunds will not be provided for:
- Incompatible or outdated devices
- Insufficient internet speed (below 20 Mbps)
- Unstable internet connection
- Device configuration issues
- User error or lack of technical knowledge
3.3 Provider Issues
A specific channel or VOD item is temporarily blocked or removed by the upstream provider. We do not control the content and cannot guarantee 100% channel availability. Refunds will not be provided for:
- Temporary channel outages
- Removed or blocked content by content providers
- Regional content restrictions
- Content quality variations
- Missing specific channels or programs
3.4 Problem Solved
The issue is on your side, and our team has provided proof (for example a video) showing that the service is working correctly on our end. If our support team can demonstrate that:
- The service is functioning properly on our servers
- The issue is resolved or was client-side
- We have provided working solutions or workarounds
Then a refund will not be provided.
4. How to Request a Refund
If you believe you are eligible for a refund under section 2, contact us within 14 days at support@irelandiptv.net or on WhatsApp at +44 7308 311515. Please include:
- Your order reference or the email used at checkout
- A short description of the issue
- Any supporting evidence (screenshots, screen recordings, email timestamps)
Approved refunds are processed within 5 to 10 business days, back to the original payment method. Refunds paid in cryptocurrency are returned in the same currency at the original amount, minus network fees.
5. Changes to This Policy
We may update this Refund Policy from time to time. The “Last updated” date at the top of this page reflects the latest revision. Active subscriptions remain governed by the policy in effect at the time of payment.
6. Contact
Any questions about this policy can be sent to support@irelandiptv.net.