Refund Policy

We do not offer a free trial. You have a 14-day right to cancel, and your other legal rights as a consumer apply in full, as explained below.

• Before activation: you can cancel your order and receive a full refund.
• Within 14 days of your order: you can cancel. If your service has already been activated, we may keep a fair amount for the days you have already used.
• After the 14 days: we do not give refunds simply because you have changed your mind.
• If the service is not delivered or does not work as described and we cannot fix it, you may be entitled to a repair, replacement or refund.

If you have paid but your login details have not yet been activated, you can cancel your order and we will refund the full amount you paid. Contact us as soon as possible with your order details.

When you buy a service or digital content online, you normally have 14 days to cancel. This right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the UK and the EU Consumer Rights Directive as applied in Ireland.

You can cancel within 14 days of the day you placed your order by contacting us by email or WhatsApp with your order number. If your service has not been activated yet, we refund the full amount. If it has already been activated at your request, we refund the amount you paid minus a fair amount for the service you received up to the day you told us you wanted to cancel. We pay refunds within 14 days of your cancellation, using the same payment method where possible.

If we fail to deliver your service, or it does not work as described, please tell us and we will try to fix it. We will usually ask for details such as your device, the app you use and what is going wrong.

If we cannot fix the problem within a reasonable time, you may be entitled to a repair, a replacement or a refund (in full or in part) under the Consumer Rights Act 2015 in the UK or under Irish consumer law, including the Consumer Rights Act 2022.

A refund is not normally due in the following situations, although this does not affect your statutory rights:

• You have changed your mind after the service has been activated.
• Problems caused by your internet connection, your device or a third-party app that is outside our control.
• Changes to individual channels or content, where the service as a whole still works as described.
• Your subscription was suspended or ended because you broke our Terms of Service, for example by sharing your login details.

Email support@irelandiptv.net within a reasonable time of the problem arising, including your name, the email address or WhatsApp number used for the order, the plan you bought and a short description of the issue. You can also message us on WhatsApp at +44 7446 385834.

We will reply as quickly as we can and let you know the outcome. Approved refunds are paid using the same payment method you used, where possible, within 14 days of our decision.

If you are not satisfied with how we handle your request, please let us know so we can review it. You can also get free advice on your consumer rights from Citizens Advice in the UK or the Competition and Consumer Protection Commission (CCPC) in Ireland.